SYLVANACARE WEBSITE PRIVACY POLICY
Last updated: June 15, 2025
Preamble
Welcome to the Sylvanacare website. Protecting your personal data is a priority for us.
The purpose of this Privacy Policy is to inform you clearly, simply and comprehensively about how PER ANKH PROJECT, operating under the commercial name SYLVANA-CARE (hereinafter "Sylvanacare", "we", "our"), collects, uses, shares and protects the personal data you provide us or that we collect when you use our website accessible at (hereinafter the "Site").
This policy applies exclusively to the showcase Site. The use of our "Sylvanacare AI" application platform is governed by its own Terms of Use and Consent, which are presented to you when you create your account on the application.
Article 1: Data Controller
The data controller for the personal data collected via the Site is:
PER ANKH PROJECT (SYLVANA-CARE) Simplified joint-stock company (SAS) Registered office: 149 avenue du Maine, 75014 Paris, France Registered in the Paris Trade and Companies Register under number 921 095 014
For any questions regarding the protection of your data, you can contact our Data Protection Officer (DPO):
- By email: neyret.adner@sylvanacare.com
- By mail: Data Protection Officer, Sylvanacare, 149 avenue du Maine, 75014 Paris, France.
Sylvanacare has also appointed a representative in Switzerland for data protection matters (in accordance with Art. 14 LPD):
- Mr. Neyret 'Adner' Noël
- Quai Grand'Rives 2, 1844 Villeneuve, Switzerland
Article 2: Collected Data, Purposes and Legal Bases
We collect different types of data for specific purposes, based on defined legal bases.
Article 3: Data Retention Period
Your personal data is retained for a period not exceeding that necessary for the purposes for which it was collected:
- For contact requests: We retain your data for the duration necessary to process your request, then in an intermediate archive for a period of 3 years from our last contact, for commercial follow-up purposes.
- For newsletter subscriptions: We retain your email address as long as you have not unsubscribed.
- For navigation data (cookies): The retention period is a maximum of 13 months, in accordance with the regulations.
At the end of these periods, your data is either deleted or anonymized for statistical purposes.
Article 4: Recipients of your Data
Your personal data is processed confidentially and is only shared when necessary. The recipients are:
- Authorized Sylvanacare personnel: Our teams (marketing, sales, technical) authorized to process your request.
- Our subcontractors: We use trusted service providers who act on our behalf, based on our instructions and within the framework of a secure contract. This includes:
- Our web host: IONOS SE (Germany).
- Our audience analysis solutions: Google Analytics (USA).
- Our email sending and customer relationship management (CRM) solutions: Mailchimp (USA), Sendinblue (France), HubSpot (USA).
- Competent authorities: We may be required to share your data with judicial or administrative authorities if the law obliges us to do so.
We never sell, rent or transfer your personal data to third parties for marketing purposes without your explicit consent.
Article 5: Data Transfers Outside the European Union and Switzerland
Some of our subcontractors (particularly for audience analysis or CRM) may be located outside the European Union or Switzerland, notably in the United States.
In such cases, we ensure that the transfer is framed by appropriate safeguards, in accordance with the regulations:
- Either to a country offering an adequate level of data protection as determined by the European Commission and the Swiss Federal Council.
- Or by signing the European Commission's Standard Contractual Clauses (SCCs), to which additional security measures are added if necessary.
- Or by our subcontractor's adherence to the Data Privacy Framework (DPF) between the EU and the United States, and its extension to the United Kingdom and Switzerland.
Article 6: Your Rights and How to Exercise Them
In accordance with the GDPR and the LPD, you have the following rights over your data:
- Right of access: Obtain confirmation that your data is being processed and receive a copy of it.
- Right to rectification: Have inaccurate or incomplete information corrected.
- Right to erasure ("right to be forgotten"): Request the deletion of your data, within the limits provided by law.
- Right to restriction of processing: Request the temporary suspension of the use of your data in certain cases.
- Right to data portability: Receive the data you have provided to us in a structured, machine-readable format, and/or transmit it to another data controller.
- Right to object: Object at any time to the processing of your data for direct marketing purposes.
- Right to withdraw consent: For processing based on consent (newsletter, cookies), you can withdraw it at any time.
To exercise these rights, you can contact us by enclosing a copy of an identity document:
- By email: neyret.adner@sylvanacare.com
- By mail: Data Protection Officer, Sylvanacare, 149 avenue du Maine, 75014 Paris, France.
Article 7: Right to File a Complaint
If you believe, after contacting us, that your rights are not being respected, you can file a complaint with the competent supervisory authority:
- In France: The National Commission for Information Technology and Civil Liberties (CNIL) - www.cnil.fr
- In Switzerland: The Federal Data Protection and Information Commissioner (FDPIC) - www.edoeb.admin.ch
Article 8: Security of your Data
Sylvanacare implements all appropriate technical and organizational measures to ensure a level of security adapted to the risk, including encryption of communications (HTTPS protocol), access control policies, firewalls and incident management procedures.
Article 9: Cookie Management
For any information concerning the cookies used on our Site and to manage your preferences, please consult our:
.
Article 10: Modification of the Privacy Policy
We reserve the right to modify this policy at any time. In the event of a substantial change, we will inform you by email or via a notification on our Site. We encourage you to check this page regularly.